PRIVACY POLICY

Last updated August 29, 2024

1. Introduction

Welcome to ComplyEaze, owned and operated by SPMS COMPLY EAZE SOLUTIONS LLP ("ComplyEaze", "we", "our", or "us"), accessible from complyeaze.com. One of our main priorities is the privacy of our visitors. This "Privacy Policy" document explains the types of information that is collected and recorded by ComplyEaze and how we use it.
If you have any questions or need more information about our Privacy Policy, please feel free to contact us.

2. Scope

This Privacy Policy applies only to our online activities and is valid for visitors to our website as well as users interacting with our services via other digital platforms. It covers the collection, use, and sharing of information related to the use of our website and services. This policy does not apply to any information collected offline or through channels other than our website and associated digital services.

3. How We Use the Information

We do not sell or share your personal or financial information to anyone. However, you expressly acknowledge, consent, and agree to the following terms on information use and authorize us to access and use your information as outlined below:
  • Account Management and Communication: We utilize your information to manage your account, facilitate communication with you, and operate, enhance, and deliver our Platform and Services. You expressly consent to receiving communications through various means (messages, calls, etc.) for both service provision and marketing purposes.
  • Data Security and Record Keeping: We securely retain your data, including compliance-related documents, to support features like reminders, renewals, contract management, automated filings, etc. In accordance with applicable laws.
  • Third-Party Services: We may engage third-party service providers to assist in providing, delivering, hosting, processing, storing, and improving our Platform and Services, as well as in marketing and promotional efforts. While we facilitate these connections, we are not responsible for the practices employed by these third-party services.
  • Troubleshooting and Analysis: We use your information for troubleshooting software issues, conducting data analysis, testing, research, monitoring usage trends, and preventing fraudulent or illegal activities.
  • Statistical and Marketing Analysis: We may aggregate and anonymize data to create statistical or demographic analyses for business purposes. This aggregated data will not personally identify you. Such aggregated information and results/analyses shall be our property and you will not be entitled to any compensation for the use thereof.
  • Legal Compliance: We may share your information with judicial, administrative, and regulatory entities to comply with legal and regulatory requirements.
  • Service Development: We analyze your usage data to help develop new products and services, enhancing our offerings based on your needs.
  • Compliance Document Retention: We retain copies of compliance-related documents, including but not limited to ITRs, to facilitate features such as analysis, reminders, renewals, and automated filings, etc. and to provide you with relevant services.
  • Marketing, Promotions and Advertising Information collected may also be used to share communications with you about our products, services, promotions, and other information we believe may be of interest to you. This could include newsletters, marketing emails, and promotional messages. We may also use third-party advertising companies to display ads relevant to you based on your visits to our Platform and other sites.
  • Strategic Partnerships: Your information may be shared with strategic partners, third-party service providers, and affiliates to provide, enhance, and market our services.
  • WhatsApp AI Bots and Other Platforms: If you interact with us through WhatsApp AI bots or other platforms, the information exchanged will be collected and used as described in this Privacy Policy. This includes data you provide and data received from our servers.
  • Audits and Data Retention: We may conduct audits and retain your data as necessary to ensure the integrity and security of our services.

4. Sharing and Transfer of Information

You acknowledge, agree and authorise us to collect, store, process your information and further transfer and share information (including personal information) with third parties, including Securities Exchange Board of India, National Stock Exchange of India Limited, Bombay Stock Exchange, Central Registry of Securitisation Asset Reconstruction and Security Interest of India (“CERSAI”), payment gateways, banks, KYC Registration Agencies, Asset Management Companies, Registrar and Transfer Agents, Mutual Funds, Income Tax Department etc.
If you choose to use Services provided by our Strategic Partners or our third-party service providers through the Platform, your information may be governed by the terms of the privacy policy of such Strategic Partners and the third-party service providers. We will not be responsible or liable for the privacy practices of such Strategic Partners or any third-party service providers.

5. Business Transfers

In the event of a merger, sale, re-organization, amalgamation, joint venture, assignment, restructuring of business, or transfer or disposition of all or any portion of our business, we may share, transfer, or assign all of your information, including personal information, to the relevant business entities involved.

6. Collection of Personal and Other Information

You acknowledge that as a User, you will provide personal information to us from time to time. This information may include, but is not limited to, your username, passwords, email address, name, address, age, date of birth, gender, nationality, shopping preferences, browsing history, and any images or other information you upload or publish on the Website. We collect and store this information to provide you with our services, ensuring your needs are met effectively. Additionally, this information helps us enhance the Website, making it safer and more user-friendly.
Certain data is automatically tracked when you interact with our Website, such as your IP address, data logs and behavior on the site. We use this data to conduct internal research on user demographics, interests, and behavior, allowing us to better understand and serve our users. This data may include the URL you visited before accessing our Website, the URL you visit after leaving, your computer and web browser information, and your IP address.
If you choose to purchase products or services from our Website, you consent to our collection of your personal information for this purpose.
You should be aware that any information you provide on the Website, such as messages, reviews, or feedback, may be used by us to assist you in the future. This retained information may be used to resolve disputes, provide customer support, troubleshoot issues, and more. We may also provide this information to judicial or governmental authorities if requested, or otherwise use it as permitted by applicable laws.
We also collect and compile information from emails, letters, feedback, or other communications related to your activities or postings on the Website. This information is stored in a secure manner.
While you may browse the Website without providing personal information, certain areas and activities, such as placing an order, require registration. The information provided during registration may be used to send you offers and promotions based on your previous orders and interests, and you expressly consent to receive these communications.
From time to time, we may invite you to participate in online surveys, which are optional. These surveys may request contact information and demographic details (such as zip code, age, income bracket, gender, etc.). The data collected is used to personalize the Website for your benefit and to offer products, services, or content that aligns with your preferences.
We may also request that you provide reviews for products or services you have purchased or used through the Website. Your reviews can help other users make informed decisions and assist us in maintaining high-quality offerings. You expressly authorize us to publish any reviews you submit, along with your name and certain contact details, for the benefit of other users.
Please note that any content, reviews, surveys, or feedback you submit may be stored, uploaded, published, or displayed on the Website, and you authorize us to remove any such content at our discretion, without prior notice.

7. Cookies

Cookies are small data files stored on your device's hard drive by our Website, which help us remember your preferences and provide a more personalized experience. You acknowledge and consent to the use of both temporary and permanent cookies by the Website to enhance your browsing experience. These cookies may store information such as your login identification, password, and other preferences.
Cookies are crucial for various functions, such as analyzing website traffic, measuring the effectiveness of promotions, and ensuring security. By using cookies, we can offer features that improve the overall user experience on our Website. While you have the option to decline cookies through your browser settings, please be aware that disabling cookies may limit your ability to use certain features and services on our Website.
Additionally, third-party services or affiliates may also place cookies or other data collection devices on certain pages of our Website. Please note that we do not control the use of these cookies by third parties, and you assume any associated risks.

8. Sharing of Personal Information

We may share your personal information with corporate entities and affiliates to detect and prevent identity theft, fraud, and other illegal activities. This includes correlating related or multiple accounts to prevent abuse of our services and facilitating joint or co-branded services where these involve multiple entities.
We reserve the right to disclose your personal information if required by law, or if we believe such disclosure is necessary to comply with legal processes such as subpoenas, court orders, or other legal obligations. We may also share your information with law enforcement agencies, third-party rights holders, or other relevant third parties if we believe it is necessary to:
  • Enforce our Terms of Service or this Privacy Policy.
  • Respond to claims that any content, advertisement, or other material violates the rights of a third party.
  • Protect the rights, property, or personal safety of our users or the general public.
In the event of a merger, acquisition, reorganization, or restructuring of our business, your personal information may be shared with the new or successor entity. Any such entity will continue to be bound by the terms of this Privacy Policy, as amended from time to time.

9. SECURITY

We prioritize the security and protection of all transactions made on our Platform. All transaction information is encrypted to prevent unauthorized access and ensure that your data remains secure throughout the process. We do not receive, store, or retain any credit or debit card information.
Your payment details are provided directly to our authorized payment gateway, which is responsible for handling your financial information. This payment gateway is compliant with the stringent security regulations and requirements set by various banks, financial institutions, and payment franchises with which it is associated. This ensures that your payment data is managed securely and confidentially at all times.

10. Third-Party Advertisements and Promotions

We may partner with third-party advertising companies to display ads on our Platform. These companies may collect and use certain information about your visits to our Platform and other websites to deliver relevant advertisements to you. Please be aware that our Platform may contain links to external websites, which may collect your personal information. We do not control and are not responsible for the privacy practices or the content of these linked websites. By using our Platform, you acknowledge that any risks associated with interacting with these third-party websites are borne entirely by you.

11. User's Consent

By using our Platform and/or providing information to us, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. This includes, but is not limited to, your consent for us to collect and utilize your information for the purposes described in this policy and to share or disclose your information with third parties as detailed in Section 4 and other relevant sections of this Privacy Policy.

12. Dispute Resolution and Jurisdiction

Any dispute arising from the formation, interpretation, or performance of this Privacy Policy shall be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism, as agreed by the Parties. The provisions of this section shall survive the termination or expiration of this Policy and/or the Terms.

Mediation:

In the event of a dispute between the Parties, they shall first attempt to resolve it amicably through mutual discussion. If the Parties are unable to reach a resolution within thirty (30) days from the date one Party notifies the other of the dispute, the matter shall proceed to arbitration, as detailed below.

Arbitration:

If mediation fails, the dispute shall be referred to arbitration. A sole arbitrator, appointed by SPMS Comply Eaze Solutions LLP, will conduct the arbitration. The decision of the sole arbitrator shall be final and binding on both Parties. The costs of the arbitration proceedings shall be borne by both Parties, unless otherwise directed by the arbitrator. The arbitration shall be conducted in English, and the seat of arbitration shall be in Rajasthan, India.

Governing Law and Jurisdiction::

This Policy, the Terms, and any other agreements between the Parties shall be governed by and construed in accordance with the laws of India. The courts of Rajasthan, India, shall have exclusive jurisdiction over any disputes arising between the Parties.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please feel free to contact us at [email protected].